Hotel consultancy and auditing

AIMS Service is the global expert in guiding the world’s leading hotel and resorts through the vital relationships between brand integrity, the guest experience, and employee behavior.

We are based in Cairo, and currently work in Egypt, Saudi Arabia, UAE and Qatar with a staff of over fifty professionals.

We are dedicated to long-term relationships with a few valued clients whose brands are synonymous with great service and execution.

Protect your brand and gain market share…

AIMS Service is the global expert in guiding the world’s leading hotel and resorts through the vital relationships between brand integrity, the guest experience, and employee behavior; providing mystery shopping, recruitment assistance, training and brand quality assurance services exclusively to the hospitality industry, including hotels, resorts, restaurants and timeshares..

We are based in Cairo, and currently work in Egypt and Gulf area with a team of over fifty consulting professionals.

We are dedicated to long-term relationships with valued clients whose brands are synonymous with great service.

The AIMS team

Consultants and evaluators

We believe the basis of every exceptional service enterprise is the quality and experience of its staff. A vital part of this is recruiting and keeping the right people. The average tenure of our consulting team is over fifteen years.

The role of the professional consulting staff is firstly to conduct field research. Using that analysis, they develop comparisons, contrasts, conclusions and concepts.

A typical AIMS consultant:

Has worked in the hotel and resort field for a minimum of fifteen years
Has achieved positions on the executive committee of well known luxury hotels
Has lived and worked in multiple countries, and speaks their languages
Has opening experience with international hotel chains

MANAGEMENT

General / Mohamed Hosni Ismail, Chairman
Security Consultant Hilton Egypt

Ahmed Hosny, Managing Director
More than 14 years of experience in the opening and management of hotels with the Hilton chain in Egypt and the Gulf, has held several positions including General Manager of Hotel Sharm Resta and general manager of Ocean Blue Tourism development.

Ahmad Fawzi, Board member
experience of more than ten years in the opening of the hotel management company with Hilton International, he held several positions including Assistant Manager of the Nile Hilton, director of operations at Hilton Plaza

AIMS CLIENTS

AIMS clients are the world’s top hoteliers. All have a strong culture of delivering superior service. All have long-term, deep value propositions with their guests and with their owners. Most of them are international chains.

AIMS works exclusively with hotels and resorts. We do not typically work with service businesses outside the hospitality world, believing that our attention must remain keenly focused.

As a confidential partner dealing with brand-sensitive data, we do not generally publish lists of clients. We sometimes pursue relationships with new clients when we believe we can have beneficial impact, and when it is additive to our cumulative competency, and consequently, helpful to all our clients.

With AIMS, You Get:

Highly skilled & professional evaluators
customized standards & reporting
actionable & fully supported narratives
unparalleled attention to detail
speedy report turnaround & 24/7 report access
meaningful comparisons to your industry peers
complete client support

Consultancy and Training services

AIMS Provides consultancy and training service via carefully selected internal and outsourced trainers in the fields of:

Rooms Division, Food and beverage, Human resources, Maintenance, safety and security.

Recruitment assistance

AIMS assists you in your search for recruiting the right people. With our large database of experienced hotel professionals who were selected based on experience, culture and attitude.